Terms of Service

These Terms of Service ("Terms") are an agreement between you and CheckMyShoulder ("we", "us"), operated from the Netherlands, for your use of checkmyshoulder.com and the CheckMyShoulder app (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. What CheckMyShoulder is (and is not)

CheckMyShoulder is an educational, self-help tool that gives an evidence-based indication about shoulder complaints and a guided exercise programme. It is not a medical device, does not provide a diagnosis, and does not replace assessment or treatment by a doctor or physiotherapist. Your use of the Service is subject to our Medical Disclaimer, which forms part of these Terms.

2. Your account

• You must provide accurate information and keep your login details secure.
• You are responsible for activity that happens under your account.
• The Service is for your own personal use; do not share your account.
• You must be at least 16 years old (or the age of digital consent in your country).

3. Subscriptions, trials and payment

Paid plans are sold by us and processed securely by Stripe, our payment processor. The prices shown include any applicable VAT, so the amount you see is the amount you pay. We do not receive or store your full card details.

• Trial. If we offer a trial, the price and length are shown at checkout. Unless you cancel before the trial ends, it automatically continues as a paid subscription at the price shown.
• Reminder. You will receive an email before your trial converts, telling you the date and the amount that will be charged.
• Renewal. Subscriptions renew automatically each billing period until you cancel.
• Cancellation. You can cancel at any time from your account, which opens our secure billing portal. When you cancel, you keep access until the end of the period you have paid for.
• Price changes. We may change prices; we will give you reasonable notice before a change affects you, and you can cancel if you do not agree.
• Refunds. The trial fee is non-refundable. Once a paid billing period has started we do not refund partial periods or unused time. If you are charged in error, or a technical fault stops you using the Service, email support@checkmyshoulder.com and we will review your request. Approved refunds are returned to your original payment method, normally within 5 to 10 business days. This does not affect your statutory consumer rights.

4. Your right to cancel (EU/EEA consumers)

As a consumer in the EU/EEA you normally have 14 days to withdraw from an online purchase. When you start a trial or subscription you get immediate access to digital content and services, so you expressly ask us to begin right away and acknowledge that, once we have begun, your right of withdrawal no longer applies to the extent the law allows. If you cancel before your trial converts, you will not be charged for the subscription. Nothing in these Terms affects your mandatory statutory consumer rights.

5. Acceptable use

You agree not to:

• use the Service in any unlawful way or for anyone other than yourself;
• copy, resell, or redistribute our content, videos or software;
• attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.

6. Content and intellectual property

All content in the Service — including text, exercises, videos and software — is owned by or licensed to CheckMyShoulder. We grant you a personal, non-transferable, revocable licence to use it for your own recovery while your account is active. The result and progress data you create remain yours; you can view, export or delete them.

7. Medical disclaimer, self-tests and assumption of risk

The Service is provided for education and self-help "as is". It is not medical advice, a diagnosis, or a substitute for professional care (see the Medical Disclaimer). Individual results vary and recovery takes time.

The check includes optional movement self-tests, and your programme includes exercises. We recommend that you only carry out the self-tests and exercises if your GP or physiotherapist has confirmed it is safe for you to exercise your shoulder — in particular if you have an existing or serious condition, are recovering from an injury or surgery, or are pregnant. You perform the self-tests and exercises entirely at your own risk. Move gently and within your comfort, and stop immediately if you feel sharp, severe or unusual pain.

8. Limitation of liability

To the fullest extent permitted by law, we are not liable for any injury, loss or damage (direct or indirect) arising from your use of the Service, the self-tests or the exercises, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by our negligence, or fraud).

9. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or end your access if you break these Terms or to protect the Service or other users. If we end your paid access without cause, we will refund any period you paid for but did not use.

10. Changes to these Terms

We may update these Terms. We will post the new version here and update the "Last updated" date, and for significant changes we will give you reasonable notice. Continuing to use the Service after changes take effect means you accept them.

11. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without affecting the mandatory consumer-protection rights of the country where you live. Disputes will be dealt with by the competent Dutch courts. EU consumers can also use the European Commission's Online Dispute Resolution platform.

12. Contact

CheckMyShoulder. Email: support@checkmyshoulder.com.